Hilti Tool Service
A warranty that goes further
World-class repair service for your tools
How much will my tool repair cost?
20 year manufacturer's warranty
- Free tool repairs if your tool breaks down as a result of materials or manufacturing defects for 20 years.
- Charged repair - you will never pay more than 30% of the list price of a brand new replacement tool. If the actual cost of labour and parts is less, then that is all you'll pay.
Up to 2 years wear & tear coverage
- Free tool repairs for up to 2 years from the date of purchase. This includes damage resulting from normal wear and tear, spare parts, labour and even pick-up and delivery.
- After the wear & tear period, the cost of paid repairs are capped for the remaining warranty period.
Our repair guarantee
- If your tool breaks down within 3 months of a paid repair, we will repair it free of charge. This also covers wear and tear, free pick-up and delivery.
How long will my tool repair take?
We'll collect, repair and return your tool to site, faster than any other tool repair service.
- In the current challenging climate we will do our utmost to achieve 3 working days’ turnaround in Sydney, and 5 working days turnaround in Melbourne, Brisbane and Gold coast metro areas.
*Conditions apply. Refer to T&Cs for details.
What happens if I request a repair quote?
A repair quote can delay the entire repair process by 7 days.
- If you pre-approve charged repair costs up to the 30% repair cost limit, you eliminate the quotation process.
- You can sign-up for super fast repairs and eliminate repair quotes.
WANT TO REQUEST A REPAIR?
Here are the three instructions to follow for an optimal handling of your tools:
- Tools must be sent without their batteries, chargers or accessories
- Vacuum cleaners must be sent bagged and without the chamber
- Gas saws (DSH) must be sent without gasoline
