AVOID LONG WAITS FOR DAMAGED TOOLS WITH A REPAIR SERVICE THAT SUITS YOU

Most power tool manufacturers don't offer a repair service themselves, and instead there are third party agents that carry out any necessary work. This can be good in terms of speed, but it isn't always possible to guarantee a high level of consistency, or the exactly spare parts needed for a particular tool. Similarly, technical or highly specific tools may not have been seen by these third parties with much regularity, which can add time to the process. Finally, many agents will also ask for a receipt before repairing the tool, which can add even more time to the process.

Tradies are busy people, and even a few hours spent away from the job site dropping off and picking up tools has an impact on the amount of work that can be completed. In worst-case scenarios, this may even mean work needs to be pushed back, causing the delay from a broken tool to snowball into a serious problem. 

This ties back to the need for a guarantee that you'll be looked after if tools fail repeatedly, which many repair agents aren't able to provide if they’re simply swapping out a faulty part. When the Hilti team repairs equipment, we conduct a comprehensive check and fix all faults to return the tool to as close as possible to original condition.

There's also an issue of cost with work carried out by technicians who aren't bound by the warranty of a tool. Even if the malfunction is caused by a manufacturing error, tradies will likely have to pay the same price as any other repair if the original warranty has expired. 

In terms of how the tool is serviced, Hilti's experienced technicians carry out all repair work themselves, with no outsourcing to third parties. Our team knows each item of equipment inside out, so you can rest easy knowing that if you do experience a problem with one of your tools, we'll know exactly how to fix it. We also use exclusively Hilti spare parts, so there's never any issue with whether or not a replacement will compromise the tool's overall performance, which can't be guaranteed by other brands.

There are few things more frustrating than a tool that continually breaks down after being repaired. If this happens, you may be in line for several repair payments, which simply isn't fair. With Hilti’s service, if a tool breaks down within three months of a paid repair, the service is completely free, including the costs of pick-up, delivery and parts replacement.